We've designed over 250 different applications in the last 25 years.

DST Systems 2012

This client has a healthcare patient payment management application that is customized for each customer. They came to us to help them improve the way they handle forms and their navigation system.

Hagan: Project Lead, Interaction Design, User Research, Design Strategy
David: Visual Design, Interaction Design

DST Systems: BEFORE: The form was poorly laid out, hard to read, errors were hard to understand, and it was difficult to customize for different user types. Two Rivers Consulting Portfolio. Hagan Rivers. David Rivers.

BEFORE
The form was poorly laid out, hard to read, errors were hard to understand, and it was difficult to customize for different user types.

 

DST Systems: AFTER: We developed a new system for handling errors, including a summary of errors at the top of the screen, highlighting individual errors, and providing specific information about the nature of the error. Two Rivers Consulting Portfolio. Hagan Rivers. David Rivers.

AFTER
We developed a new system for handling errors, including a summary of errors at the top of the screen, highlighting individual errors, and providing specific information about the nature of the error.

 

DST Systems: AFTER: We created a new layout for the form that was flexible, and would work for different customers. We also hid rarely used fields, and allowed the user to choose to show them, if needed. Two Rivers Consulting Portfolio. Hagan Rivers. David Rivers.

AFTER
We created a new layout for the form that was flexible, and would work for different customers. We also hid rarely used fields, and allowed the user to choose to show them, if needed.

 

DST Systems: AFTER: Here, the hidden form elements are shown. They have a highlighted background to call attention to them. Two Rivers Consulting Portfolio. Hagan Rivers. David Rivers.

AFTER
Here, the hidden form elements are shown. They have a highlighted background to call attention to them.

 

DST Systems: BEFORE: The existing navigation system used a mix of menus and commands in the toolbar. Finding some commands, like Logout and Home, was very difficult. Two Rivers Consulting Portfolio. Hagan Rivers. David Rivers.

BEFORE
The existing navigation system used a mix of menus and commands in the toolbar. Finding some commands, like Logout and Home, was very difficult.

 

DST Systems: AFTER: The new navigation system used a single menubar. Different modules are listed in the first menu, and sections within the module are in the other menus. The toolbar was reworked to focus only on commands needed for the current screen, not navigation to other screens. Two Rivers Consulting Portfolio. Hagan Rivers. David Rivers.

AFTER
The new navigation system used a single menubar. Different modules are listed in the first menu, and sections within the module are in the other menus. The toolbar was reworked to focus only on commands needed for the current screen, not navigation to other screens. We worked on a Responsive design for this screen: on large windows, the forms would be shown in three columns, in mid-range windows it would show two columns.

 

Responsive design. We worked to develop a design that would work, even on very small screens. For large forms, this is always tricky, but our design was flexible at a number of sizes. Two Rivers Consulting Portfolio. Hagan Rivers. David Rivers.

RESPONSIVE DESIGN
We worked to develop a design that would work, even on very small screens. For large forms, this is always tricky, but our design was flexible at a number of sizes.

 

DST Systems: BEFORE: The home page did not show the level of quality that the product's customers expected. Two Rivers Consulting Portfolio. Hagan Rivers. David Rivers.

BEFORE
The home page did not show the level of quality that the product’s customers expected. Note: the product name has been concealed in this image.

 

DST Systems: AFTER: Our user research showed us that users preferred to begin with a "page of links", which they used to enter specific modules of the product, so we didn't change that. We did, however, improve its looks. Two Rivers Consulting Portfolio. Hagan Rivers. David Rivers.

AFTER
Our user research showed us that users preferred to begin with a “page of links”, which they used to enter specific modules of the product, so we didn’t change that. We did, however, improve its looks. Note: the product name has been concealed in this image.

 

DST Systems: BEFORE: Once users had chosen a module, they came to another "link field" and chose a screen or task. Again, our research showed that users were comfortable with this workflow, so we concentrated on the appearance and presentation of the information. Two Rivers Consulting Portfolio. Hagan Rivers. David Rivers.

BEFORE
Once users had chosen a module, they came to another “link field” and chose a screen or task. Again, our research showed that users were comfortable with this workflow, so we concentrated on the appearance and presentation of the information.

 

DST Systems: AFTER: One thing we did learn is that users often memorized and worked with specific screen numbers. The old design made it difficult to view the screen numbers: we were able to integrate it into the link field. The result may seem busy, but users were happy that they could access this information. Two Rivers Consulting Portfolio. Hagan Rivers. David Rivers.

AFTER
One thing we did learn is that users often memorized and worked with specific screen numbers. The old design made it difficult to view the screen numbers: we were able to integrate it into the link field. The result may seem busy, but users were delighted that they could access this information.

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